TOUR MANAGERS (ROCS20562)
Basis:
PART TIME
Reference ID:
ROCS20562
Closing Date:
30/09/25
Section:
ROCS GROUP, TRAVEL
Starting Date:
01/01/25
Do you love travel, history, and meeting new people? Turn your passion for travel into a magical experience for others!
ROCS Travel is looking for Tour Manager to guide unforgettable journeys across the globe.
As a Tour Manager, you’ll lead and inspire groups on international tours, share cultural and historical insights, and ensure smooth, safe, and memorable experiences. We’re looking for an outgoing and enthusiastic personality, fluent in Maltese and English (other languages are a plus!), with a true passion for travel and customer service.
Why Join ROCS Group?
• Work with Malta’s premier travel brand, trusted by thousands of travellers.
• Gain hands-on knowledge through familiarisation trips to top destinations.
• Be part of a passionate, professional, and supportive team that thrives on excellence.
Apply Now
If you’re ready to turn your passion for travel into a rewarding career, apply today by sending your updated CV and covering letter to myfuture@rocsmail.com
You must also possess the following knowledge, skills and abilities:
- • Outgoing personality with strong communication and presentation skills.
• Passion for travel, geography, history, and culture.
• Above-average customer service and organisational skills.
• Fluent in spoken Maltese; additional languages are an asset.
• Ability to remain calm and proactive in challenging situations.
The key responsibilities of this post include:
- As a Travel Tour Manager (the Service Provider), you will be entrusted with delivering seamless, enriching, and safe journeys for our clients. Your duties include:
Tour Coordination and Planning
• Organise itineraries in line with Company standards.
• Ensure transportation, accommodation, and activities are efficiently arranged and meet quality requirements.
Customer Service
• Act as the primary point of contact for tour participants.
• Provide exceptional service, addressing inquiries and needs promptly.
Tour Guidance
• Lead groups during excursions, ensuring safety and enjoyment.
• Share engaging historical, cultural, and local insights.
Safety and Emergency Response
• Prioritise participant safety at all times.
• Respond effectively to emergencies, including first aid and adherence to safety protocols.
Documentation and Reporting
• Maintain accurate participant, expense, and incident records.
• Submit timely reports and updates.
Promotion of Company Services
• Promote ROCS Group services and encourage repeat bookings and referrals.
Cultural Sensitivity
• Respect and uphold local customs and traditions.
Compliance with Policies
• Adhere to all ROCS policies, including confidentiality, IT usage, and data protection.
Training and Professional Development
• Participate in Company training and remain updated on travel industry trends.
Company Property and Equipment
• Care for and return all Company-issued resources responsibly.
Confidentiality & Data Protection
• Handle all sensitive information securely and in compliance with regulations.
Non-Compete & Ethical Conduct
• Uphold professionalism, integrity, and abide by non-compete/non-disclosure provisions.
Cooperation and Reporting
• Collaborate with management, providing updates on tour operations and performance.
Employment conditions:
This is a part time role