RETAIL LEADERS (ROCS20575)
Basis:
FULL TIME
Reference ID:
ROCS20575
Closing Date:
04/08/26
Section:
ROCS GROUP, RETAIL
Starting Date:
21/07/26
The Retail Leader is responsible for the overall leadership, performance, and operational management of a group of retail stores within a designated complex. The role ensures that all stores operate efficiently and consistently, achieving agreed sales targets, maintaining high brand standards, and delivering an excellent customer experience.
The Retail Leader works closely with Assistant Managers and Senior Management to implement business strategies, drive commercial performance, and ensure operational consistency across all locations. This role requires a strong leader who can manage multiple teams, prioritise effectively, and maintain high standards across all aspects of retail operations.
You must also possess the following knowledge, skills and abilities:
- · Strong leadership skills with the ability to manage and motivate teams.
· Commercially aware with a strong focus on results and performance.
· Excellent communication and organisational skills.
· Able to manage multiple tasks and priorities effectively in a fast-paced environment.
· Proactive, responsible, and solution-oriented approach to work.
The key responsibilities of this post include:
- Operations & Performance
· Oversee the daily operations of all stores within the assigned complex.
· Ensure all stores consistently achieve sales targets.
· Monitor overall performance, identifying areas for improvement and implementing corrective actions where necessary.
· Ensure operational consistency across all locations in line with company policies and standards.
· Promote a strong team culture focused on accountability, motivation, and results.
Customer Experience & Standards
· Ensure high levels of customer service are consistently delivered across all stores.
· Maintain strong visual merchandising and brand presentation standards.
· Address and resolve escalated customer service issues in a professional manner.
Commercial & Reporting
· Drive sales growth and profitability across the complex.
· Monitor stock levels, inventory control, and loss prevention procedures.
· Ensure compliance with company policies, procedures, and operational guidelines.
· Prepare and submit regular performance reports to Senior Management.
· Identify commercial opportunities to improve efficiency, sales, and overall performance.
Employment conditions:
This is a full time role