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ROCS TRAVEL JUNIOR TRAVEL EXECUTIVES (ROCS20491)

Basis: 

FULL TIME

Reference ID:

ROCS20491

Closing Date:

20/04/23

Section:

ROCS GROUP, TRAVEL

We are looking for Junior Travel Executives who will be required to assist clients in all their travel requirements where requests are received in person, via telephone call, or by email. The chosen candidates must ensure that quality customer service experience is provided and are ready to go the extra mile to ensure clients are well taken care of, exceeding expectations, and making this project a success from day 1.

You must also possess the following knowledge, skills and abilities:

    โ€ขExceptional communication skills;
    โ€ขEnthusiasm and strong customer service skills;
    โ€ขEnjoy working with people, understanding their requirements and have a friendly and outgoing personality;
    โ€ขGood basic computer knowledge;
    โ€ขProven ability to work on own initiative and as part of a team;
    โ€ขAble to work under pressure;
    โ€ขMust be responsible, reliable and trustworthy.
    โ€ขA dedication to learning more about the travel industry

The key reponsibilities of this post include:

    โ€ข Greet and meet clients, understand their needs and provide them with the appropriate solution(s) to meet their requirements.
    โ€ขProvide appropriate information and knowledge about the products being offered to customers.
    โ€ขReception duties, answering the telephone, making travel appointments and arrangements, operating the computer and point of sale systems.
    โ€ขPerform all necessary travel duties, which include but are not limited to issuing travel tickets, arranging for rental car services, offering suggestions and providing literature pertaining to trips, excursions, sporting events, concerts, plays etc...
    โ€ขResponsibility for marketing package tours to individuals and groups.
    โ€ขUpdate as required client records and transfer information to the computer client file.
    โ€ขShare and provide information to other team members on any knowledge gained in respect of both clients as well as suppliers.
    โ€ขLiaise with the respective suppliers for the provision of the necessary travel services to clients.
    โ€ขWork consistently towards achieving the sales targets of the division as determined by Management.
    โ€ขAny other related duties as may be determined from time to time by Management.
    โ€ขA willingness to take on and implement all training opportunities being offered in this role

Employment conditions:

This is a full time role

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